Frequently Asked Questions

Start with the 3-WEEK FIRST SKINCARE set. It contains the six daily essentials—cleansing, washing, hydrating, conditioning, moisturizing and UV protection—so you can experience the complete routine before choosing full sizes.

Yes. The Mini Series is designed for first-time use and travel. If dryness or sensitivity is your main concern, Moist Lotion or Moist Cream are practical first choices. If you are unsure, contact us before ordering.

Daily rubbing can place unnecessary stress on the skin. Our routine is designed around gentle pressing, cushioning foam and minimal rubbing during cleansing and skincare application.

Yes. Our UV products are water-resistant, so we recommend removing them thoroughly with Cleansing Gel every night.

Morning: Washing Foam → lotion → Moist Emulsion → Moist Cream as needed → UV. Evening: Cleansing Gel → Washing Foam → lotion → Moist Emulsion → Moist Cream. Follow each product page for exact amounts.

International shipping is a flat rate of $30 USD.

No. Customs duties, import taxes, brokerage fees and other destination-country charges are not included in product prices or shipping. If charged, they are the customer's responsibility.

Orders ship from Japan.

Delivery time varies by destination, carrier conditions and customs clearance. Tracking details are provided when available after shipment.

Please check your address carefully before checkout. Once an order enters the shipping process, we may not be able to change the destination.

Prices for the international market are displayed in USD.

Yes. If you are unsure where to begin, contact us before purchasing. We recommend choosing based on your current skin condition and routine rather than adding products at random.